Rivela Associates, LLC

SECURE PATIENT PORTAL:
https://rivelaassociatesllc.clientsecure.me

https://www.simplepractice.com/

We offer a complete list of services in our safe, secure HIPAA complaint telemental health software.

FREQUENTLY ASKED QUESTIONS
Q. What should I do if I didn’t get the
reminder with the link?
Contact me if you did not get the link so I can
send it to you via email or secure messaging.

Q. What is SimplePractice?
SimplePractice, LLC is my practice management
software for scheduling, case management, and
telehealth, and therapy notes. SimplePractice,
LLC, uses a HIPAA compliant software so your
information will be securely kept.

Q. What can I do to do improve the quality
of the connection?
If you live in an area with slow internet, this can
really affect the speed of your connection.
Here are some basic steps that can improve the
overall quality:
• Use wired Ethernet instead of wifi whenever
possible. Wifi will work, but you may experience
a lag and interference, which can make your
video and audio choppy. Wired internet will
give you a much smoother, more consistent
experience.
• Test your internet connection speed. Google
provides an easy way to test your internet
connection directly from the google homepage.
Simply search: internet speed test. Click the blue
button that says Run Speed Test. If it
is under 10mbps and you’re using wifi, try
using a wired internet connection or restarting
your router.
• Close other programs. If you have several
programs running in the background, closing
them will almost certainly improve the quality.
Also, make sure you’re not downloading an large
files.
If you are unable to connect, please contact
me as soon as possible to see if I can help you
troubleshoot.

Q. Where’s the best place to do a video call?
When deciding the best place in your home, you
will want to choose a space that is private and
away from household members, coworkers, pets
or any other potential distractions. Here are some
additional recommendations:
• Adjust your light. Some small lighting tweaks
that can have a huge impact including placing a
lamp or other light source behind your monitor,
pointed toward you. Also, make sure you don’t
have too much light behind you. If you’re on a
laptop, make sure the camera is at eye level and
not pointing up at the ceiling lights, or down at
the floor.
• Choose a quiet, private location. Identify a
suitable room that is quiet, private, and free
of distractions. To keep background noise to a
minimum, close any doors and shut any windows.

Q. Is Telehealth private?
Just like a face-to-face appointment, your
Telehealth visit will be private and confidential.